Privacy policy

PRIVACY POLICY

Effective Date: 1st July 2026

At URJA INC, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, interact with our services, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you use our website, place an order, or interact with us, we may collect certain personal information including:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related information
  • Order details and purchase history
  • Device and browser information
  • IP address
  • Website interaction and browsing behavior

Payment information is securely processed through trusted third-party payment gateways such as Razorpay. URJA INC does not directly store your complete card or banking details.

2. HOW WE USE YOUR INFORMATION

We may use your information for purposes including:

  • Processing and fulfilling orders
  • Shipping and delivery coordination
  • Customer support and communication
  • Order confirmations and updates
  • Refund and exchange processing
  • Improving website performance and user experience
  • Analytics and website optimization
  • Fraud prevention and security monitoring
  • Sending promotional emails, SMS, WhatsApp messages, newsletters, marketing updates, and abandoned cart reminders
  • Personalizing user experience and advertising

We only use your information for legitimate business and operational purposes.

3. MARKETING COMMUNICATIONS

By providing your contact information and using our website, you agree that URJA INC may send:

  • Promotional emails
  • SMS notifications
  • WhatsApp updates
  • Product launches
  • Offers and marketing campaigns
  • Newsletter communications
  • Abandoned cart reminders

You may opt out or unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly at support@urjainc.co.in

Please note that even after opting out of marketing communications, we may still send important transactional or order-related updates.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality, analytics, personalization, and advertising performance.

Cookies may help us:

  • Understand website traffic and user behavior
  • Improve website performance
  • Remember user preferences
  • Personalize content and advertisements
  • Measure marketing campaign performance

We may use tools such as:

  • Google Analytics
  • Meta/Facebook Pixel
  • Google Ads tracking
  • Shopify analytics tools

By continuing to use our website, you consent to the use of cookies and tracking technologies.

Users may disable cookies through browser settings, although certain website features may not function properly.

5. THIRD-PARTY SERVICES

We may share necessary customer information with trusted third-party service providers including:

  • Payment gateways
  • Shipping and logistics partners
  • Analytics providers
  • Marketing and advertising platforms
  • Shopify and integrated applications

These third parties only receive information necessary to perform their services.

URJA INC does not sell, rent, trade, or commercially distribute customer personal information to third parties.

6. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure
  • Alteration
  • Destruction

While we strive to use commercially acceptable security measures, no online platform or internet transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account and login information.

7. USER RIGHTS

Customers may:

  • Request access to their personal data
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent for marketing communications
  • Unsubscribe from promotional emails and messages

To make such requests, customers may contact us at:
📧 support@urjainc.co.in

We reserve the right to retain certain information where legally required or operationally necessary.

8. CHILDREN’S PRIVACY

URJA INC does not knowingly collect or solicit personal information from individuals under the age of 13.

If we become aware that personal information from a child under 13 has been collected without parental consent, we will take reasonable steps to delete such information.

9. INTERNATIONAL USERS

URJA INC currently operates primarily within India.

By using our website from outside India, users acknowledge and agree that their information may be processed and stored in accordance with Indian laws and operational systems.

10. THIRD-PARTY LINKS

Our website may contain links to external websites or third-party services.

URJA INC is not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review their respective privacy policies separately.

11. POLICY UPDATES

URJA INC reserves the right to modify or update this Privacy Policy at any time without prior notice.

Changes will become effective immediately upon posting on the website.

Customers are encouraged to review this page periodically to stay informed about how we protect their information.

12. CONSENT

By accessing our website, using our services, or placing an order, you consent to the collection, usage, and processing of your information as outlined in this Privacy Policy.

13. CONTACT INFORMATION

For any questions, concerns, or privacy-related requests, customers may contact:

URJA INC
📧 support@urjainc.co.in